Annoucement

Pre-Order: End EVERY Sunday 6PM(SGT).

Tuesday, September 8, 2015

FAQ

Q1. Do you ship to countries other than Singapore?
Ans: Yes. We start to accept orders from oversea :)

Q2. How will I know that my order has been confirmed?
Ans: You will be sent an acknowledgement e-mail to inform you that we have received your order. Once we have finished processing your order, we will contact you via e-mail to verify that all order details are correct. Afterwards, you will be sent an order confirmation e-mail which will state your order information.

Q3. Who can I contact should I have any enquiries about my order(s)?
Should you require further assistance, you may send us an email at clshop07@gmail.com and quote your name. We will respond to your enquiries within 1 working day.

Q4. How can payment be made?
You may pay through ATM Funds Transfer, ATM Deposit(POSB/UOB), IBanking, MBanking, Conceal Cash, Dr and Paypal(Oversea).

Q5. How do I know if you've received my payment already?
We will contact you via email as soon as we receive your reference number, date and amount.

Q6. What other details do I need to know about payment?
We will send you detailed payment instructions once we've received your order.

Q7. If I am unsatisfied with the goods I have received, can I return them?
We are really sorry that there will be no refundable or exchange of goods.

Q8. Can I cancel or amend my order once I submit?
Orders cannot be cancelled after we have sent your order confirmation. No refund will be given for the full amount charged thereafter. Unless the item is Out Of Stock.

Q9. What if I have a question that is not listed in the FAQ?
For other enquiries, kindly send your enquiries to our formspring purple box at the left side. Or kindly contact us at clshop07@gmail.com

Q10. How long do I have to wait for the items to arrive? 
You have to wait 14-20 working days after each batch close on ALL FRIDAY.

Q11. Can I pay by CASH?
Yes you can. Only meet if you can meet at our timing slots given.

Q12. Can I purchase and get it on the spot?
You can only purchase and get it on the spot IF YOU PURCHASE INSTOCK ITEM. Other than that, you have to pay and then wait till the item arrive.

Q13. Can I pay half of the amount? 
Sorry NO. :) Or else order will NOT BE CONFIRMED.

Q14. Will you scam ?
By just saying, will you believe us ? :) Only purchase from us if you're comfortable with the conditions we give :)

Q15. What if I have arrange a meetup with you but I didn't attend?
If you didn't attend & I have went to the place and wait for you for 10 mins, we will charge you $5 additional for the next meetup. If we went to your convenience place & you didn't appear, additional $5 for the next meetup at your place or $3 at our convenience place & timing.

Q16. What if I have not collect my items for more than a month ?
Please collect your items within 3 weeks upon the date of arrive of goods. If you fail to do so, we will confiscate your item. If you still wish to collect it, there will be additional $5 charges for collecting back. Place to collect only at Yishun

Q17. What if I do not have a Paypal Account ?
We're so sorry, we can't accept your order.

10 comments:

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